Patient Information & Safety Policies

Section 01

Our practice complies strictly with AHPRA guidelines. Individual surgical results vary based on personal anatomy and health, and past patient outcomes do not guarantee specific future results.

Section 02

We are committed to protecting your personal and health data. This policy details how your medical records are collected, securely stored, used, and accessed in accordance with Australian privacy laws.

Section 03

To respect the time of our clinical team and other patients, we require advance notice for cancellations or rescheduling. Specific timeframe requirements and potential non-refundability of late notice fees are outlined here.

Section 04

We value open communication and strive to deliver exceptional care. If you have concerns regarding your experience, this section details our formal process for reviewing and resolving patient feedback promptly and fairly.

Section 05

Patient safety and understanding are fundamental to our approach. We ensure all risks, benefits, potential outcomes, and recovery expectations are thoroughly discussed prior to any procedure, allowing you time to make confident, informed decisions.

Section 06

Content on this website is provided for general educational purposes only and should not be taken as direct medical advice. An in-person consultation with a qualified medical specialist is required for personalized medical advice.

Section 07

This policy maps out your step-by-step care journey, explaining what to expect from your initial consultation through pre-operative preparation, surgical treatment, and long-term post-operative care.

Section 08

Outlines our commitment to your fundamental rights as a patient, including respectful, high-quality, non-discriminatory care, full confidentiality, and active involvement in your treatment decisions.

Section 09

We maintain rigorous clinical standards, strict infection control protocols, and full compliance with national healthcare accreditation standards to ensure a safe, clean environment for every patient.

Section 10

Clarifies the terms and criteria under which consultation fees, procedure deposits, or administrative costs may or may not be eligible for a refund under Australian Consumer Law.

Section 11

Social media channels are intended for general health education and clinic updates. Online interactions do not constitute a doctor-patient relationship and must align with AHPRA advertising regulations.

Section 12

Outlines the guidelines, privacy safeguards, and clinical limitations associated with remote virtual consultations, including requirements for when an in-person assessment is necessary.

Section 13

Explains how customized treatment plans are tailored to your unique anatomical goals, medical history, and physical readiness following a detailed clinical assessment.

Section 14

We believe in complete financial transparency. Patients receive itemized, written quotes detailing all estimated surgeon, anaesthetist, and hospital fees prior to booking any procedure.