Dr Sim Lew-Gor is committed to protecting the privacy and confidentiality of all patients and website users.

This Privacy Policy outlines how personal information is collected, used, stored, and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to:

• Patients attending consultation or treatment
• Individuals making enquiries
• Visitors to this website

We may collect personal and sensitive information necessary to provide medical and administrative services.

This may include:

Personal Information

• Name
• Date of birth
• Contact details (telephone, email, address)
• Emergency contact details

Health Information (Sensitive Information)

• Medical history
• Medications and allergies
• Treatment history
• Clinical photography and imaging
• Consultation notes and treatment plans

Website & Digital Information

• IP address
• Browser and device information
• Website usage data (via cookies and analytics tools)

Health information is classified as sensitive information under Australian law and is handled with a higher level of protection.

Information is collected through:

• Consultation forms and medical questionnaires
• Direct communication (in person, phone, email)
• Online enquiry or booking forms
• Clinical photography (with appropriate consent)
• Website analytics and cookies

Where possible, information is collected directly from the patient.

Personal and health information is collected for the purpose of:

• Providing medical assessment, diagnosis, and treatment
• Planning and delivering aesthetic and surgical care
• Communicating with patients regarding appointments and care
• Maintaining accurate medical records
• Complying with legal and regulatory obligations

We may also use information to:

• Improve our services and patient experience
• Conduct internal quality assurance
• Provide relevant updates where consent has been given

We do not use personal information for unsolicited marketing without consent.

Personal information may be disclosed where necessary for patient care or legal compliance.

This may include:

• Other healthcare providers involved in your care
• Pathology or imaging services
• Payment processors and administrative service providers
• Regulatory bodies where required by law

We do not sell or rent personal information to third parties.

All personal and health information is stored securely using:

• Protected electronic medical record systems
• Secure servers and encrypted platforms where applicable
• Restricted access to authorised personnel only

We take reasonable steps to protect information from:

• Misuse
• Loss
• Unauthorised access
• Modification or disclosure

Clinical photographs may be taken as part of medical assessment and treatment planning.

These images are:

• Stored securely as part of the medical record
• Used for clinical purposes
• Only used for education or marketing with separate, explicit consent

Patients may decline photography for non-clinical use at any time.

Patients have the right to:

• Request access to their personal information
• Request correction of inaccurate or incomplete information

Requests can be made by contacting the clinic directly.
Reasonable administrative fees may apply where permitted.

This website may use cookies and third-party analytics tools (such as Google Analytics) to:

• Understand website usage
• Improve functionality and user experience

Cookies do not identify individuals personally but may collect anonymised data.

Users may disable cookies through their browser settings.

This website may contain links to third-party websites.

Dr Sim Lew-Gor is not responsible for the privacy practices of external sites.
Users are encouraged to review the privacy policies of those websites.

If you have concerns regarding the handling of your personal information, you may contact us directly.

We will make reasonable efforts to respond promptly and resolve any concerns.

If you are not satisfied with the outcome, you may contact the:

This Privacy Policy may be updated periodically to reflect changes in legal or regulatory requirements.

The most current version will always be available on this website.

Privacy in medicine is not administrative—it is ethical.

At the practice of Dr Sim Lew-Gor, patient confidentiality is treated with the same level of care and precision as clinical outcomes.