At our practice, all treatments and procedures are performed following a comprehensive medical consultation, with careful consideration of individual anatomy, goals, and suitability.

This Refund Policy outlines how refunds are managed in accordance with the Australian Consumer Law (ACL).

• Consultation fees are non-refundable, except where cancellation occurs in accordance with our Fees & Cancellation Policy
• Consultation fees are not redeemable against treatment

The consultation represents a professional medical service involving time, assessment, and clinical expertise.

Fees for non-surgical treatments are not refundable once the treatment has been performed.

This includes, but is not limited to:

• Neuromodulator treatments
• Dermal filler treatments
• Skin quality and regenerative treatments
• Fat dissolving treatments

Aesthetic outcomes can vary between individuals and are influenced by factors beyond clinical control.

For surgical procedures:

• Deposits and payments are subject to the terms provided at the time of booking
• Cancellation or rescheduling of surgery may incur fees depending on notice provided and costs already incurred

Detailed financial consent will be provided prior to proceeding with surgery.

We do not provide refunds for:

• Change of mind
• Dissatisfaction based on subjective expectations
• Decisions not to proceed after treatment planning

Aesthetic treatments are elective and require careful consideration prior to proceeding.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You may be entitled to a remedy (such as a refund, repair, or repeat service) where:

• a service has not been provided with due care and skill
• a service is not fit for its intended purpose

If you believe this applies, please contact the clinic to discuss your concerns.

If you have concerns regarding your outcome:

• We encourage you to contact the clinic promptly
• A review consultation may be arranged
• Where appropriate, further treatment or management options will be discussed

Our priority is to ensure patient care and appropriate follow-up.

Where a refund is deemed appropriate under Australian Consumer Law:

• Refunds will be processed via the original payment method where possible
• Timing of refunds may vary depending on the payment provider

For enquiries regarding this policy or to discuss any concerns, please contact the clinic directly.