Dr. Sim Lew-Gor Patient Safety & policies

Patient Charter

Philosophy of Care
Dr. Sim Lew-Gor
Melbourne, Victoria & Wagga Wagga, New South Wales
Effective
January 2026
Applies to
All consultations, treatments and surgical procedures
Governed by
Australian Consumer Law & AHPRA Guidelines
Our Approach

We believe that aesthetic medicine and facial plastic surgery should be guided by clinical judgement, anatomical understanding, and restraint.

Every face is unique.
Treatment should reflect this—not follow trends, templates, or standardised approaches.

Our role is not to change how you look, but to restore balance, proportion, and structural harmony in a way that remains true to you.

What You Can Expect From Us

Medical Integrity

All recommendations are based on:

  • clinical assessment
  • anatomical suitability
  • long-term outcomes

We will only recommend treatments that are appropriate, justified, and safe.

Honest Guidance

You will receive clear, considered advice.

This may include:

  • recommending treatment
  • advising a staged approach
  • or advising against treatment where it is not in your best interest

Not every concern requires intervention.

Individualised Care

No two patients are treated the same.

Your treatment plan will be tailored based on:

  • facial structure
  • skin quality
  • ageing pattern
  • personal goals

This ensures results that are coherent and balanced.

A Conservative Approach

We prioritise subtle, natural outcomes over immediate or exaggerated change.

The aim is:

  • refinement, not transformation
  • structure, not volume
  • longevity, not short-term effect

A Surgical Perspective

Non-surgical treatments are approached with a surgical understanding of facial anatomy.

This allows for:

  • accurate diagnosis of the underlying issue
  • appropriate selection of treatment
  • consideration of surgical options where necessary

Safety and Professional Standards

All treatments are performed in accordance with:

  • Australian medical standards
  • AHPRA guidelines
  • evidence-based practice

Patient safety is always the primary consideration.

What We Ask of You

Informed Decision-Making

We encourage patients to:

  • take time to consider treatment options
  • ask questions
  • ensure they understand risks, benefits, and limitations

Realistic Expectations

Aesthetic treatments can improve and refine—but not perfect.

Outcomes vary between individuals and are influenced by:

  • anatomy
  • healing response
  • lifestyle factors

Commitment to Care

Optimal outcomes often require:

  • staged treatment
  • follow-up appointments
  • long-term planning

A collaborative approach leads to the best results.

A Long-Term Perspective

Aesthetic care is not a single event.

Where appropriate, we support patients through:

  • ongoing refinement
  • maintenance strategies
  • transition to surgical options if indicated

The goal is consistency, not escalation.

Respect and Communication

We are committed to providing care in a:

  • professional
  • respectful
  • considered environment

We ask the same of our patients and value clear, respectful communication at all times.

In One Sentence

To provide thoughtful, anatomy-led care that enhances, restores, and respects the natural identity of each patient.

Practice Policies

Other Policies
& Information

All policies are available on request from the clinic. They are designed to be clear, fair, and consistent with Australian Consumer Law and AHPRA standards.
Questions About This Policy

Contact
the Practice

If you have any questions about this policy or wish to discuss a concern, please contact the clinic directly.
Melbourne
Eastern ENT — Suite 2, 1161 Whitehorse Road, Balwyn VIC 3103
Phone
(03) 9836 8100
Email
reception@easternent.com.au
Wagga Wagga
Riverina ENT — Suite 6, Calvary Specialist Centre, 36 Hardy Avenue, Wagga Wagga NSW 2650
Phone
(02) 6925 6333
Email
reception@riverinaent.com.au
© 2025 Dr Sim Lew-Gor. All rights reserved.
AHPRA registered. All procedures performed in accordance with Australian medical standards.
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